We want you to love your ride. If you’re not completely satisfied with your purchase, SurronNation is here to make it right.
Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be unused, unassembled, and returned in their original packaging.
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All original parts, accessories, manuals, and documentation must be included.
Items Not Eligible for Return
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Bikes or accessories that have been used, ridden, modified, or damaged after delivery.
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Opened batteries, or any item showing signs of wear or installation.
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Items marked Final Sale, Custom Orders, or Clearance products.
Return Process
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Contact Us at info@surronnation1.com or +1 (440) 783-6062 to request a return authorization.
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After approval, you’ll receive return instructions and a return authorization number.
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Ship the item back using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to a shipping error or defective item.
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Once received and inspected, we’ll issue a refund (excluding original shipping fees) within 7–10 business days.
Damaged or Defective Items
If your product arrives damaged or defective:
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Notify us within 48 hours of delivery.
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Provide clear photos and a description of the issue.
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We will arrange a replacement, repair, or refund, depending on the situation.
Exchanges
Exchanges are accepted for unused, unopened items only, within 14 days. Contact us to confirm product availability before returning your item.
Need help?
📧 Email: info@surronnation1.com
📞 Call/WhatsApp: +1 (440) 783-6062
Thank you for choosing SurronNation — your destination for powerful, high-performance electric rides